Tickets are non-refundable and we reserve the right to change the programme/artists without notice.

Tickets cannot be exchanged or refunded after purchase unless the performance is cancelled or rescheduled or where there is a material change to the programme.

Where an event is cancelled or rescheduled by BCMS, or due to circumstances beyond our control, or where there is a material change to the event, you will be entitled to claim a refund from us.

A ‘material’ change is a change which, in our reasonable opinion, makes the event materially different to the event that purchasers of the ticket could reasonably expect.

Where a refund is sought due to cancellation, rescheduling or a significant change to the event, the refund will equal the face value of the ticket but exclude any booking fee, delivery fee and additional items including charitable donations.

If your event is postponed your ticket will be valid for the rescheduled date. If you are unable to attend the rescheduled date you can obtain a refund of the face value of the ticket. In order to claim your refund, please email tmrdtpp@ntlworld within 30 days of the date of notification of the cancelled event. Unless this paragraph applies, tickets cannot be exchanged or refunded after purchase. In the event of a refund you will not be refunded any booking or fulfilment fee.

Refunds shall only be made to the person who purchased the tickets and, when possible, be made using the same method as was used to purchase the tickets. We can only refund the card that was originally used to pay. If your account is closed or you’ve had a replacement card and the refund still isn’t appearing in your account after 15 days, please contact your card issuer.

Need help?

Contact us at tmrdtpp@ntlworld for questions related to refunds and returns.